Fluent English, Proven knowledge in AWS

Profisea is an Israeli boutique DevOps and Cloud company with a full cycle of services. For more than six years, we have been implementing best practices of GitOps, DevSecOps, and FinOps, and providing Kubernetes-based infrastructure services to help businesses of all sizes —SMB, SME, or large enterprise clients to stay innovative and effective.

Requirements:

• Fluent English
• Proven knowledge in AWS (AWS Certifications)
• Analytical mindset and learning ability
• Patience and courtesy towards customers
• Good communication and problem-solving skills

Will be an advantage:

• Experience in Customer Support

Your Responsibilities:

• Technical support and communication with our customers about AWS services and technologies
• Identify customer needs and recommend appropriate solutions
• Ensure customer satisfaction by providing timely and satisfactory resolutions
• 24/7 customers support (shifts)
• Cooperate with other teams to make sure that our clients receive the best experience possible
• Incident investigation and troubleshooting assistance
• Be a part of an international team of experts with a warm and friendly atmosphere

What we offer:

• Competitive salary
• Remote work
• A flexible schedule (shifts)
• Career growth
• Medical insurance
• Sport compensations
• Professional working environment, where you’d be an essential member of our company
• Corporate culture, mutual support