services

NOC as a service

Do you need highly-skilled & experienced engineers to guarantee

round-the-clock infrastructure uptime;
24x7 infrastructure monitoring;
24x7 infrastructure maintenance;
24x7 infrastructure administration to ensure the high availability of critical business services?

Welcome to Profisea's centralized virtual facility, where experienced cloud experts monitor, manage and quickly respond to alerts if critical elements of your system fail.

Do you need highly-skilled & experienced engineers to guarantee

NOC advantages

No one is immune to all sorts of contingencies ranging from ISP outrages to human error; on the other hand, handling IT disruptions ASAP is our clear duty since outage/downtime losses are huge. Profisea AWS/Microsoft Azure/Google Cloud-certified and Kubernetes-ready experts keep a close eye on your cloud infrastructure to ensure the system uptime is not compromised due to malware, network errors, or other issues.

Profisea NOC team easily deploys the network, server, and application monitoring solutions, where all alerts from the monitoring tools like Grafana, Prometheus, Elasticsearch KibanaLens, and Pingdom are handled. The high functional Profisea’s NOC helps technicians from your departments proactively identify problems across the network before they even occur.

Availability
Downtime reduction
SLA metrics

Minimized downtime and the highest availability achieved

99.999% of network uptime, pledged by Profisea, secures business productivity and prevents the costs associated with network downtime and subsequent reputational losses. Profisea’s NOC ensures minimal network downtime by consistently backing up data guaranteeing your data can be recovered instantly with minimal loss, and remotely monitoring for network issues, identifying/processing/fixing everything that needs to be altered/streamlined/improved.

Improved security

Profisea’s experienced cloud professionals, including NOC specialists, DevOps engineers, and SRE engineers, monitor your network and quickly remedy any issues that arise. Profisea’s NOC operates 24x7x365, rain or shine, ensuring the performance of your environment runs functionally by proactively monitoring your cloud assets, thus terminating potential outages and service degradations.

Reduced costs

NOC as a service is more cost-efficient than a company hiring and deploying a professional NOC in-house team and handling all the costs. Profisea is a professional NOC service provider that shares OPEX-related fixed costs (not to mention already invested in opening NOC CAPEX) and, therefore, enables service at a lower cost compared to a customer operating an in-house NOC.

Our onboarding process

Preparation
Profisea team carefully studies customers’ requirements and cloud infrastructure logic

Training
NOC team staffing and running customer infrastructure training

Monitoring system
NOC team enables Continuous Monitoring Systems leveraging Grafana, Prometheus, and Elasticsearch KibanaLens

Customer's site alerts
Adjusting alerts as a part of the Continuous Monitoring pipeline

Alerting & escalation processes
Arranging SLA, escalation flows, permissions

Alerting channels
Designing escalation flows leveraging Jira, Confluence, Slack, Opsgenie, and Pingdom

Dry run
Performing rehearsal scenarios, plus arranging regular system testing