Customer Support Representative

Location:

Remote

Experience:

0.5+ years

Required skills:

Fluent English, Proven knowledge in AWS

Profisea is an Israeli boutique DevOps and Cloud company with a full cycle of services. For more than six years, we have been implementing best practices of GitOps, DevSecOps, and FinOps, and providing Kubernetes-based infrastructure services to help businesses of all sizes —SMB, SME, or large enterprise clients to stay innovative and effective. 

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Requirements:

• Fluent English 
• Proven knowledge in AWS (AWS Certifications) 
• Analytical mindset and learning ability 
• Patience and courtesy towards customers 
• Good communication and problem-solving skills 

Will be an advantage:

• Experience in Customer Support 

Your Responsibilities:

• Technical support and communication with our customers about AWS services and technologies 
• Identify customer needs and recommend appropriate solutions 
• Ensure customer satisfaction by providing timely and satisfactory resolutions 
• 24/7 customers support (shifts) 
• Cooperate with other teams to make sure that our clients receive the best experience possible 
• Incident investigation and troubleshooting assistance  
• Be a part of an international team of experts with a warm and friendly atmosphere   

What we offer:

• Competitive salary   
• Remote work 
• A flexible schedule (shifts) 
• Career growth 
• Medical insurance 
• Sport compensations 
• Professional working environment, where you’d be an essential member of our company 
• Corporate culture, mutual support